Non-Emergency Patient Transport Service (NEPTS) in Sussex

We provide Non-Emergency Patient Transport Service (NEPTS) across Buckinghamshire, Berkshire, Hampshire, Oxfordshire, Surrey and Sussex.

As an organisation we have over 40 years’ experience and our teams are made up of ambulance care assistants, call takers, dispatchers, team leaders and support staff.

For eligible patients who are unable to use public or other transport due to their medical condition, we provide a vital service getting them safely and comfortably to hospital or other healthcare centres.

The NEPTS service is only available to eligible patients. You are considered eligible if:

• Your medical condition is such that you require the skills and support of NEPTS staff during or after your journey, and/or it would be detrimental to your condition or recovery to travel by other means. Or:
• Your medical condition affects your mobility to such an extent that you would be unable to access healthcare and/or it would be detrimental to your condition or recovery to travel by other means.
• You may also travel if you are the recognised parent or guardian of a child being transported by NEPTS.

You are not eligible if:

• You are attending a primary care service, such as a routine GP or health centre appointment
• You are not an NHS patient
• You require transport outside England, Scotland and Wales The person booking your NEPTS

This service is provided by the South Central Ambulance Service NHS Foundation Trust.