Southern Water: What if I can't pay my bill?

What if I’m in arrears and I already owe money?

We know that being in debt can be stressful, but we’re here to help and support our customers.  If you are in arrears with your account and owe us money, you can call our dedicated collections team who will be able to discuss a payment plan to suit your needs. Call us for free on 0800 027 0363 (Monday to Friday, 9am to 5pm).

If you have been contacted by a Debt Collection Agency the best thing to do is to respond to them by the contact methods in the letter. Their friendly advisors will be on hand to work with you and help support you to get you back on track. If you think your account has incorrectly been sent to a debt collection agency, please call us free on 0800 027 0363 (Monday to Friday, 9am to 5pm).

Am I eligible for a discount on my bills?

You may be eligible for a discount if any of the following circumstances applies to you:

• Your household income is low
• Someone in your home gets a means-tested benefit
• You’ve got three or more children under 19 living at home
• Someone living with you needs more water because of a medical condition
• You haven’t made a payment to us for a while

We know it can be tough, so we really want to help if you’re struggling to pay your bill. You could be entitled to one of our payment schemes.

If you think you could be eligible for one of the schemes above, you can:

• complete the Financial Assistance form
• email us on [email protected]
• call us for free on 0800 027 0363 (Monday to Friday, 9am to 5pm) – this number is only for customers struggling to pay their bill